Business Opportunities 
Relay services increase business opportunities by greatly enhancing accessibility to a largely untapped consumer market, thus increasing potential business revenues and collectable state tax dollars.


Increased Employability 
Relay services increase the employability of disabled persons. Previously, many deaf individuals could not get certain jobs because they could not use the telephone. Relay services increase employment and promotional opportunities for both unemployed and currently employed individuals. By increasing these employment opportunities, relay services can help reduce welfare costs and increase the tax base.


Enhanced Quality of Life 
Relay services improve the quality of life for all citizens with a hearing loss or speech impairment by: 
- Ensuring ongoing telephone access for everyone; 
- Increasing freedom and independence; 
- Increasing privacy of communication; 
- Increasing performance and productivity; 
- Improving self image; and 
- Improving safety and security.


Real-life Examples of How Relay Services Help the Relay Users Who are Deaf, Hard-of-Hearing, Deaf-Blind and Speech-Disabled.


Relay Service Increases Freedom...

  • Keeping in touch with family, children and friends.

  • Calling about an advertisement or job ad in the newspaper.

  • Ordering a prescription refill at the drugstore or even a pizza.

  • Setting up appointments with professional service providers.

  • Calling legislators to encourage support for pending legislation.


Relay Service Increases Privacy...

  • Calling the doctor's office for test results.

  • Calling the IRS with questions about tax returns.

  • Calling a lawyer to discuss confidential legal matter.


Relay Service Increases Independence...

  • Eliminates relying on friends, co-workers or family to make telephone calls.

  • Students can call teachers or other students to go over homework.

  • Consumers can make credit card purchases from catalogs, stores, etc.


Relay Service Increases the Desire to Succeed...

  • A technician calls the office to check on parts availability.

  • A contractor calls clients before going to the job site, avoiding wasted trips.

  • Professionals can confer with clients and other professionals.


Relay Service is for Hearing People, too...

  • A teacher needs to advise the deaf or hard-of-hearing parents of their child's performance.

  • Hearing family, business associates and friends are able to keep in contact, without buying a TTY.

  • Individuals can be guaranteed ongoing telecommunication access in the event hearing or speech loss from any reason.

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.


Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  


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