VOICE CARRY-OVER (VCO)
711 or 877-447-5992
Voice Carry-Over allows a deaf or hard-of-hearing user to speak directly to a hearing person. When the hearing person speaks to you the Relay Operator serves as your "ears" and types everything said to your TTY or VCO phone.
If a late-deafened person has difficulty hearing over the phone, VCO is the perfect communication solution for them.
VCO with Privacy
This feature is similar to the standard VCO feature. However, the Relay Operator will not hear the VCO user's voice and only types the hearing person's responses back to the deaf/hard-of-hearing user. Request privacy by typing/voicing to the operator "Privacy ON."
Do you need more information, or have a question or suggestion about our relay service? Let us know!
Relay Operators specialize in all types of VCO calls, such as VCO to TTY, VCO to VCO, or Two-Line VCO. With this service, you no longer have to specify your call type to the operator.
Two-line VCO allows a consumer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.
VCO to TTY
The Relay Operator types what the VCO user says to the TTY user. Whatever the TTY user types goes directly to the VCO user's TTY or text display equipment to be read.
VCO to VCO
The Relay Operator serves as both parties' "ears", typing what is said on both ends of the call.