TTY Users 

Voice Callers

VCO Users 

STS Users 

HCO Users 

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Internet-Based

Other Features

711 or 877-447-8711

VIDEO-ASSISTED STS (VA-STS)

coming soon

Video-Assisted Speech-to-Speech (VA-STS) utilizes video conferencing technology to provide the STS relay operator with visual cues during the conversation which can improve the quality of your call.

Need Information?

Do you need more information, or  
have a question or suggestion about our Video- Assisted Speech-to-Speech service?  Let us know! 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
HOW TO USE VA-STS

To make a VA-STS call, dial the Relay Hawaii STS toll-free number (877-447-8711) or 711 and request VA-STS. The relay operator will initiate a one-way video session to you and then dial the person you want to call using standard STS procedures.

 

STS Customer Service (877-787-1989) can provide you additional

information on equipment requirements and call procedures.

 

 
VIDEO: HOW DOES VA-STS WORK?

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Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.

 

Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  

 

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