TTY Users 

Voice Callers

VCO Users 

STS Users 

HCO Users 

Spanish Callers 

Internet-Based

Other Features

TTY RELAY SERVICE

711 or 877-447-5990

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Relay Operator, who then reads the typed conversation to a hearing person. The Relay Operator relays the hearing person's spoken words by typing them back to the TTY user.

 

  • Dial the TTY number, 711 or 1-877-447-5990.

 

  • The Relay Operator will answer with “ALOHA RELAY HAWAII OPR 8234” (for Relay Operator identification), “F” or “M” (for Relay Operator gender) and “NUMBER CALLING PLS GA.” (“GA” denotes “Go Ahead.”)

 

  • Type in the area code and telephone number you wish to call and then type "GA."

 

  • The Relay Operator will dial the number and relay the conversation to and from your TTY. Type in "GA" at the end of each message.

Need Information?

Do you need more information, or have a question or suggestion about our relay service? Let us know! 

 
VIDEO: TTY Relay Service  (click to play)
COMPUTER ASCII CALL PROCESSING
711 or 877-447-5990

Computer users can also access Relay Hawaii directly. ASCII Split Screen is designed to allow high speed ASCII computer users and relay operators to type and communicate with more speed and accuracy. Typed text by the caller and the operator will appear on split windows. ASCII users can interrupt the operator when desired, or the operator can interrupt the ASCII user if requested by the voice party.

 

Settings:

Set your communications software to the following protocols at speeds ranging from 300 to 2400 baud:

 

If your computer has 1200 Bauds or up, use these setting:

  • 8 Bits 

  • No Parity 

  • 1 Stop Bit 

  • Full Duplex

 

If your computer has 300 Bauds or up, use these setting:

  • 8 Bits 

  • No Parity 

  • 1 Stop Bit 

  • Half Duplex

 

 

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

 

Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  

 

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