A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Relay Operator, who then reads the typed conversation to a hearing person. The Relay Operator relays the hearing person's spoken words by typing them back to the TTY user.

 

• Dial the TTY number, 711 or 1-877-447-5990.

 

• The Relay Operator will answer with “ALOHA RELAY HAWAII OPR 8234” (for Relay Operator identification), “F” or “M” (for Relay Operator gender) and “NUMBER CALLING PLS GA.” (“GA” denotes “Go Ahead.”)

 

• Type in the area code and telephone number you wish to call and then type "GA."

 

• The Relay Operator will dial the number and relay the conversation to and from your TTY. Type in "GA" at the end of each message.

VIDEO: TTY Relay Service  (click to play)

COMPUTER ASCII CALL PROCESSING

711 or 877-447-5990

Computer users can also access Relay Hawaii directly. ASCII Split Screen is designed to allow high speed ASCII computer users and relay operators to type and communicate with more speed and accuracy. Typed text by the caller and the operator will appear on split windows. ASCII users can interrupt the operator when desired, or the operator can interrupt the ASCII user if requested by the voice party.

 

Settings:

Set your communications software to the following protocols at speeds ranging from 300 to 2400 baud:

 

If your computer has 1200 Bauds or up, use these setting:

• 8 Bits 

• No Parity 

• 1 Stop Bit 

• Full Duplex

 

If your computer has 300 Bauds or up, use these setting:

• 8 Bits 

• No Parity 

• 1 Stop Bit 

• Half Duplex