TTY Users 

Voice Callers

VCO Users 

STS Users 

HCO Users 

Spanish Callers 


Other Features


Below are three ways of obtaining and filling out your Customer Profile form:


You can fill out the form online.

Click to download the Customer Profile form:





After you finish filling out the form, mail your completed form to:

  • Relay Hawaii
    Customer Service
    P.O. Box 29230
    Shawnee Mission, KS

  • Or fax the form to

You can set up your Customer Profile by contacting Relay Hawaii Customer Service at:


  • 877-787-1989


Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete.


They are also available to answer any questions you may have. 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.


Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  


© Relay Hawaii 2010-2020. All rights reserved.