HOW TO SCHEDULE RCC

Relay Conference Captioning (RCC) is available from
8:00 AM to 6:00 PM local time, Monday through Friday.

The minimum system requirements:

  • Internet Explorer, Chrome, Firefox, or Safari, with cookies and JavaScript enabled

  • Microsoft Windows 7 or newer, or OS X

  • A high-speed Internet connection is required

Scheduling an RCC Event:
 

  • Make an appointment at least 48 hours (two working days) in advance to guarantee the service

  • Go to hawaiircc.com or click the Book an Event button (see above right). 

 

  • Fill out required information on the online form, including (1):

    • Name and contact information

    • Check both to verify your agreement and hearing loss 

 

  • Fill out your event information such as (2):​

    • Teleconference phone number and access code

    • Name of event or subject matter

    • Date and time of event​​

  • Choose Transcript Options (3):

    • Retain a copy of the transcript on a server, or 

    • Destroy a transcript after an event to protect your confidentiality

 

  • Choose Participant Options (4):

    • Choose to allow participants to view a transcript only,

    • Both view and save, or 

    • Not to view or save a transcript

 

  • An e-mail confirmation is sent within one business day including an URL link that will link to the RCC site on a scheduled date.

Canceling a scheduled call

We understand that cancellations or event changes may occur. We can only support a limited number of calls per day and each hour. When the event calendar is full, other RCC call requestors must be turned away. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at RCC@sprint.com and let us know of the change.

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

 

Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  

 

© Relay Hawaii 2010-2019. All rights reserved.