RELAY HAWAII EQUIPMENT PROGRAM

What is RHEP?

Relay Hawaii Equipment Program (RHEP) provides equal access to all of Relay Hawaii’s services. RHEP provides specialized equipment to the deaf, hard of hearing or speech-disabled individuals who are unable to use a standard or amplified telephone at no cost.

 

Training and equipment Installation is provided at no charge. Demonstration can be given at the RHEP’s office, workshops, conferences, and meetings at no charge.

 

Application, Repair, and Order forms, and Guidelines are available to download. Click here to go to links.

WHAT TYPE OF EQUIPMENT
IS AVAILABLE?

  • Ultratec Miniprint 425 (TTY)

  • Dialogue Voice Carry-Over (VCO) phone

  • Ultratec Uniphone 1140 (Hearing Carry-Over (HCO) phone)

  • Ameriphone Dialogue XL-25s (Speech-to-Speech)

  • CapTel phone (Captioned telephone)

  • Wireless device (iPhone, Samsung, or other smartphones as available through the Sprint Relay Store)

WHO IS ELIGIBLE FOR THE RHEP PROGRAM?

To qualify for this program, you must:

  • Be a Hawai'i state resident or kama'aina

  • Have a hearing loss of 40 decibels (dB) or greater as certified by a doctor or audiologist's report, or have a communication disorder which severely interferes with communicating effectively over the phone, as certified by a physician or speech-language pathologist

  • Be responsible for maintaining your own phone service (analog or digital) and/or high-speed Internet service (landline equipment only)

  • Qualify for and pass a credit check (wireless equipment only)

  • Complete an application form (see download link below)

HOW DO I APPPLY FOR THE RHEP PROGRAM?

APPLICATION FORMS AND

INFORMATION SHEETS

 

Simply fill out the application (see the list on the right). Your application and supporting documents will be reviewed and input into a database system. New equipment will be sent directly to you via FedEx or UPS.

 

To request an application:
If you are interested in filling out the application form in person, you must contact RHEP staff to make an appointment and need to provide the following information:

  • Driver's license or State ID

  • Proof of disability and others

 

For more information, contact RHEP (click here)

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Wireless Device Order Form
Android (till 1/9/2020)

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Wireless Device Order Form
 iPhone (1/9/2020)

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