A Relay Hawaii Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Customer notes

  • Many other preferences


The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.


If you have questions or need assistance,

contact Relay Hawaii Customer Service:


  • 1-844-882-3160 (TTY/Voice)

  • 1-800-676-4290 (Spanish - TTY/Voz)

  • 1-866-878-1989 (Speech-disabled)

  • 1-866-931-9027 (Voice Carry-Over)

  • (Email)


Below are three ways of obtaining and filling out your Customer Profile form:

Customer Profile Online


You can fill out the form online. 

Click to go to Customer Profile online
Click to go to Customer Profile online
Click to go to Customer Profile online

Print Customer Profile Form PDF

Click to download the Customer Profile form.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

After you finish filling out the form, please mail it to:

Relay Hawaii Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.


Contact Customer Service

You can set up your Customer Database Profile by contacting
Relay Hawaii Customer Service at


For STS user, contact 877-787-1989.

For VCO user, contact 866-931-9027.

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.


Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  


© Relay Hawaii 2010-2020. All rights reserved.