A Relay Hawaii Customer Database Profile stores an individual relay user's call preferences, expediting call processing such as:
Frequently dialed numbers
Many other preferences
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
If you have questions or need assistance,
contact Relay Hawaii Customer Service:
1-800-676-4290 (Spanish - TTY/Voz)
1-866-931-9027 (Voice Carry-Over)
TO SET UP YOUR PROFILE
Below are three ways of obtaining and filling out your Customer Profile form:
Customer Profile Online
You can fill out the form online.
Print Customer Profile Form PDF
Click to download the Customer Profile form.
After you finish filling out the form, please mail it to:
Relay Hawaii Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230
Or fax the form to 1-877-877-3291.
Contact Customer Service
You can set up your Customer Database Profile by contacting
Relay Hawaii Customer Service at
For STS user, contact 877-787-1989.
For VCO user, contact 866-931-9027.
Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.