CONTACT RELAY HAWAII TEAM

For more information about specialized phones including troubleshooting and other services, 
please contact:

 

Relay Hawaii Equipment Program (RHEP)

420 Waiakamilo Road 
Suite 405
Honolulu, HI 96817

For outreach, presentations, on-site support, installation and more information, please contact:

 

LisaAnn Tom

Relay Hawaii Customer Relations Manager
420 Waiakamilo Road 
Suite 405
Honolulu, HI 96817

 

For more information about CapTel services and
CapTel phones, contact CapTel Outreach Specialists: 

 

Kaua'i:

Outreach Specialist is not available at this moment. 
Kaua'i residents may contact Customer Relations Manager or any of the specialists in other islands for more information.

 

O'ahu:

Dale London

Outreach Specialist

 

Moloka'i, Lana'i, or Maui:

Outreach Specialist is not available at this moment. 
Moloka'i, Lana'i or Maui residents may contact Customer Relations Manager or any of the specialists in other islands for more information.

 

Big Island: 

Outreach Specialist is not available at this moment. Big Island residents may contact Customer Relations Manager or any of the specialists in other islands for more information.

 

For more information about wireless 
devices, and telephone equipment,
contact Relay Hawaii Outreach Specialists:

 

Outreach specialist is not available at this moment.  Oahu may contact Customer Relations Manager or any of the specialist in other islands for more information.

For more information about Sprint Relay Store wireless devices, contact:

 

Stephanie Grover 

Account Executive

Sprint Relay Store Manager - Hawaii Region

For further technical assistance, billing issues, or other customer service issues related to wireless devices, please contact:

 
Sprint Relay Store Customer Service (VCS) (sign in ASL)

 

Send an email before setting up an appointment via videophone.

 

         or

 

 

For more information on VCS, click here.

For CapTel phones, TTYs and VCO phones and support, contact:

 

Weitbrecht Communications, Inc. (WCI)

1500 Olympic Boulevard
Santa Monica, CA 90404

  • 800-233-9130 (Voice/TTY)

  • 310-450-9918 (Fax)

  • weitbrecht.com (Website)

 

CapTel Customer Support

For customer service, 

please contact:

 
Relay Hawaii Customer Service
  • 844-882-3160 (TTY/Voice/ASCII/HCO)

  • 877-787-1989 (Speech-to-Speech)

  • 866-931-9027 (Voice Carry-Over)

  • accessibility@sprint.com (Email)

  • 800-676-4290 (Español)

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:

 

  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.

 

You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.

 

Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  

 

© Relay Hawaii 2010-2020. All rights reserved.