When the phone rings, do you feel stressed?
Are you worried that you won’t understand the person calling you?
Do you look around to see if someone else can answer the phone?
Well, worry no more!
Captioned Telephone Service allows you to answer your calls with confidence. You can relax and enjoy your conversations again! With your CapTel, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. Captioned Telephone Services allow you to LISTEN and READ captions of everything your caller says during your phone conversations. Don't miss another word!
Do you need more information, or have a question or suggestion about our Captioned Telephone service?
Let us know!
WHAT IS CAPTEL?
CapTel® is short for captioned telephone. A person with hearing loss places a call in the same way as dialing a traditional phone. CapTel uses voice-recognition technology to display verbatim captions of the other party's conversation on the telephone’s screen, allowing the person with hearing loss to hear and read all comments.
HOW TO GET A CAPTEL PHONE
Hawai'i residents may qualify to receive a CapTel phone FREE of charge through the Relay Hawaii Equipment Program (RHEP), which provides free equipment to people who have difficulty hearing over the phone. To find out more about the equipment program, click below to download an application form (PDF).
You may go to the RHEP for more information - click here
If you are not qualified to get a free CapTel, you can purchase at a specially-reduced price directly through WCI.
To order a CapTel phone online
24-HOUR-A-DAY CUSTOMER SUPPORT AVAILABLE
(24 Hours / 7 Days Excluding Holidays)
1-888-269-7477 (24 hours)
VIDEO: Captioned Telephone (click to play)
VIDEO: Captioned Telephone (Español) (click to play)
REQUEST FOR CAPTEL DEMONSTRATION, PRESENTATION, OR EXHIBITION
If you are interested in:
seeing a CapTel demonstration or
getting Hawaii CapTel presentation or exhibition
please fill out Online Request below and submit.