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One-Line: 877-243-2823
Two-Line: Call directly to CapTel user's phone number
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

CapTel Flyer

  • When the phone rings, do you feel stressed? 

  • Are you worried that you won’t understand the person calling you?

  • Do you look around to see if someone else can answer the phone?


Well, worry no more!

Captioned Telephone Service allows you to answer your calls with confidence. You can relax and enjoy your conversations again! With your CapTel, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. Captioned Telephone Services allow you to LISTEN and READ captions of everything your caller says during your phone conversations. Don't miss another word!

Need Information?

Do you need more information, or have a question or suggestion about our Captioned Telephone service?

Let us know! 



CapTel® is short for captioned telephone. A person with hearing loss places a call in the same way as dialing a traditional phone. CapTel uses voice-recognition technology to display verbatim captions of the other party's conversation on the telephone’s screen, allowing the person with hearing loss to hear and read all comments.

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF


Hawai'i residents may qualify to receive a CapTel phone FREE of charge through the Relay Hawaii Equipment Program (RHEP), which provides free equipment to people who have difficulty hearing over the phone. To find out more about the equipment program, click below to download an application form (PDF).






You may go to the RHEP for more information - click here


If you are not qualified to get a free CapTel, you can purchase at a specially-reduced price directly through WCI. 

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

To order a CapTel phone online

(24 Hours / 7 Days Excluding Holidays)
  • Customer Service:
    1-888-269-7477 (24 hours)


  • En español:  


  • Fax:


VIDEO: Captioned Telephone  (click to play)
VIDEO: Captioned Telephone (Español) (click to play)

If you are interested in:


  • seeing a CapTel demonstration or

  • getting Hawaii CapTel presentation or exhibition


please fill out Online Request below and submit.

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.


Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  


© Relay Hawaii 2010-2020. All rights reserved.