Relay Hawaii is a service overseen by the Hawaii Public Utilities Commission that provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, or speech-disabled. Relay Hawaii provides the equipment and the service free of charge to all qualified residents of Hawai`i or kama`aina. Relay Hawaii allows the people of Hawai`i or kama’aina to communicate with friends, ohana, and anyone over the phone using text-telephone (TTY), captioned telephone (CapTel), online, and wireless relay services through specially trained relay operator. MAKE YOUR CONNECTION ...


Always available:
Relay Hawaii is available 24 hours a day, seven days a week, 365 days a year.


Accurate & Transparent:

A relay operator voices everything you type and types everything you say.


Private & Confidential:

All Relay Hawaii calls are strictly confidential. No records of any conversations are maintained.


Free Services:

The service is free for anyone to use. This service is funded by a surcharge on all telephone bills. Long distance charges may apply.


Specialized Equipment to use to contact Relay Hawaii:

People who require a TTY or CapTel phone may apply to the Relay Hawaii Equipment Program (RHEP).  For more information, click here

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Relay Hawaii Booklet

Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

Relay Hawaii Flyer

WHAT IS 711?

711 is a telephone relay number that connects standard (voice) telelphone users with deaf, hard-of-hearing, speech-disabled, and/or deaf-blind people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with Relay Hawaii. This allows easier access, particularly for less experienced relay users such as businesses or friends and family of TTY users.


711 is NOT an emergency number and should not be confused with 911. However, if you use a TTY and cannot obtain emergency services on 911, you may call 711 and tell the Relay Operator you have an emergency situation. The Relay Operator will then voice your emergency to the Hawaii State Police.


All states have 711. There is no fee for using 711 service.



The Federal Communication Commission (FCC) is an independent agency of the United States government. The FCC was established by the Communications Act of 1934 and is charged with regulated interstate and international communications by radio, television, wire, satellite and cable. Telecommunication Relay Service is one of several bureaus overseen by the FCC.


Download Customer Profile PDF
Download Customer Profile PDF
Download Customer Profile PDF

The Relay Hawaii website is an online information service provided by Sprint - Relay Hawaii. Although the information is available to anyone, Relay Hawaii retains copyrights on all text, graphic images, and videos. Therefore, you may NOT:


  1. Distribute any of the contents (text, graphics, or videos) of this site without the express written permission of Relay Hawaii;

  2. Include the information on your own server or in your own documents without the permission of Relay Hawaii;

  3. Modify or re-use the text, graphics, or videos located on Relay Hawaii's website.


You may print copies of the information for your own personal use or store files on your own computer for your personal use only. 
Relay Hawaii reserves all other rights.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademarks of Ultratec, Inc.


Relay Hawaii service is provided by Sprint Relay as regulated by the Hawaii Public Utilities Commission (PUC).  


© Relay Hawaii 2010-2020. All rights reserved.