Relay Conference Captioning

Relay Conference Captioning (RCC) is a free service provided by Relay Hawaii that allows deaf and hard-of-hearing individuals to participate in multi-party conference calls. A remote captioner listens to the call, captions the dialogue, and speaks on behalf of the deaf/hard-of-hearing participants.

Video: How RCC works (for Hard-of-Hearing)

You must arrange for a conference bridge with your phone company or telecom services provider before arranging the RCC service. Relay Hawaii RCC provides the captioning and voice relay only for a conference call you have scheduled or have been invited to join.
Currently, all RCC calls are scheduled using an online ordering system at www.hawaiircc.com (high-speed Internet connection is not required).
Complete the online ordering form including date, time, conference call number, and PIN number, if needed, so that your captioner may dial-in to the event to hear the audio.
Schedule your event 48 hours (two working days) in advance to guarantee the service.
Providing specific information when booking your event (i.e., proper names, call agenda, speaker or PowerPoint notes, etc.) improves conference call accuracy.

RCC service is optimized for Internet Explorer 5.5 or greater with cookies and JavaScript enabled. Screen resolution should be 800 x 600 minimum (1024 x 768 or higher is recommended). Please reference your screen manufacturer’s directions for modifying your resolution settings.
RCC does not work with Netscape Navigator. Please use Microsoft Internet Explorer as your Web browser to view the streaming text captions.

Your captioner will caption all dialogue during the conference call. Deaf/hard-of-hearing participants read the dialogue on-screen as it is spoken and captioned.
You type your comments/questions in a text entry window and they are spoken on your behalf by the RCC captioner at the earliest break or when deemed appropriate.
While the captioner is speaking on your behalf, you will see your original text added to the real-time streaming display.

All meeting participants can save a Built-on-the-fly Transcript™ directly to their computers.
Transcripts may only be requested during event scheduling. Relay Hawaii RCC cannot accept requests for transcript copies after the booking process is completed because of relay service confidentiality requirements.
Transcripts are provided for free.
Transcripts include the entire captioned dialogue.
Captioned meeting notes can be emailed to anyone within minutes after the meeting is over.

Technical support is limited to the functions of Relay Conference Captioning and is not designed to assist participants with issues related to their computer, Internet connection, conference calling provider, etc.

Scheduling Department
- 4:00 AM to 2:00 PM HST
- Caption Colorado Corporate - 1.800.775.7838
- Support E-mail - cc@captcolo.com
- Caption Colorado Corporate Fax - 1.720.489.5994

Technical Department
- 9:00 AM to 8:00 PM EST
- Priority Tech Support (Blue Line) - 1.800.590.4203
- Support E-mail - help@captcolo.com
- 24-Hour Emergency Support (Red Line) - 1.800.590.4197

Download Hawaii RCC PDF (coming soon)