Contact Relay Hawaii Team

For outreach, presentations, on-site support, installation and more information, please contact:

Lisa Ann Tom
Relay Hawaii Program Manager
925 Dillingham Blvd.
Honolulu, HI 96817-4056

• 1-800-357-5168 (Voice & voicemail)
• 1-866-410-4257 (Fax)
• 1-866-835-8165 (TTY)
• 866.886.3042 or 72.235.117.104 (videophone)
• lisa.l.tom@sprint.com (email)
• Online request form (click here)   

For CapTel phones and service, TTY, VCO phones, and videophone equipment including troubleshooting, please contact:

Relay Hawaii Equipment Program (RHEP)
925 Dillingham Blvd.

Honolulu, HI 96817-4056

• 1-866-410-4256 (Fax)
• 1-808-847-9032 (Voice & Voicemail)
• relayhawaii@sprint.com (Email)

For more information about CapTel services and telephones, contact CapTel Outreach Specialists:

Jenny Blake
CapTel Outreach Specialist – Oahu

• 1-808-847-9032 (Voice & Voicemail)
• 1-866-410-4256 (Fax)
• jenny.blake@sprint.com (Email)

Evalina “Nani” Watanabe
CapTel Outreach Specialist – Maui, Molokai, Lanai

• 1-808-870-7546 (Voice & Voicemail)
• 1-866-410-4256 (Fax)
• evalina.watanabe@sprint.com (Email)

Emily Bartlett-Henry
CapTel Outreach Specialist – Big Island

• 1-808-965-5551 (Voice & Voicemail)
• 1-866-410-4256 (Fax)
• emily.bartlett-henry@sprint.com (Email)

For more information about wireless devices and videophone equipment, contact Relay Hawaii Outreach Specialists:

Jonah Carino
Relay Hawaii Outreach Specialist

• 1-808-741-9459 (Text)
• 866-932-0820 (Videophone)
• jonah.carino@sprint.com (Email)

Eric Dela Pena
Relay Hawaii Outreach Specialist

• 1-808-780-6311 (Text)
• 866-553-8661 (Videophone)
• eric.delapena@sprint.com (Email)

For more information about Sprint Relay Store wireless devices, contact

Kenneth Goulston
Account Executive
Sprint Relay Store Manager – Hawaii Region

• kenneth.a.goulston@sprint.com (Email)
• 866-656-3001 (Videophone*)
  Please email first for a videophone appointment
• www.sprintrelaystore.com (Website)

For further technical assistance, billing issues, or other customer service issues related to wireless devices, please contact:

Sprint Relay Store Customer Service (VCS) (sign in ASL)

• Send an email before setting up an appointment via videophone.
  • vcs@sprintrelaystore.com (Email)

• For more information on VCS and other Sprint Customer Service,
  click here.

For CapTel phones, TTYs and VCO phones and support, please contact:

Weitbrecht Communications, Inc. (WCI)
926 Colorado Avenue
Santa Monica, CA 90401-2717

• 1-800-233-9130 (Voice/TTY)
• 1-310-450-9918 (Fax)
• www.weitbrecht.com

For customer services, please contact:

Relay Hawaii Customer Service

• 1-800-676-3777 (TTY/Voice/ASCII/VCO/HCO)
• 
Sprint.TRSCustServ@sprint.com (Email)
• Español: 
1-800-676-4290 (TTY/Voz/ASCII/VCO/HCO)

Sprint's TTY Operator Service

• 1-800-855-4000
  

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